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Melanie Anderson
manderson@dufresne.ca
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Self Install Legs
Published May 26th, 2024 by Melanie Anderson
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Frame Repair
Published May 24th, 2024 by Melanie Anderson
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Virtual Technicians
Published November 13th, 2024 by Melanie Anderson
This article describes our Virtual Technician program. How do I log into the Virtual Platform? In Google Chrome, go to https://acquire.oi /login Click Log in. The Login to Acquire page displays. Enter your email and password and click Log In. You will see who is currently logged into the queue. How do we receive inquiries for a Virtual Technicia
Part Creation
Published May 26th, 2024 by Melanie Anderson
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Recreate a Part
Published May 26th, 2024 by Melanie Anderson
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Spot Cleaner
Published May 26th, 2024 by Melanie Anderson
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How do I transfer a call?
Published July 13th, 2023 by Melanie Anderson
This article describes how to transfer a call via the AT&T Office@Hand application. How do I warm transfer a call? Click Answer. Click More. Click Transfer. Place your cursor in the phone number field and then do one of the following: Type in an employee name to search. Then, double click the name. Enter a ten digit telephone number. Click Ask F
Initiate an Online Claim with Eva
Published April 14th, 2025 by Melanie Anderson
This article describes how to initiate a new claim with our Virtual Agent, Eva. How do I initiate a claim via website? Based on where you made your purchase, access dufresne.ca or ashleyhomestore.ca . Click the Live Chat icon at the bottom right hand side of the screen. Click or select Service from the available options listed. Click or select Log
Inside/Outside Arm Replacement
Published May 26th, 2024 by Melanie Anderson
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Part Creation
Published May 26th, 2024 by Melanie Anderson
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Scratch on Casegood
Published May 26th, 2024 by Melanie Anderson
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How do I accept a call via AT&T Office@Hand?
Published July 13th, 2023 by Melanie Anderson
This article describes how a user accepts incoming calls via the AT&T Office@Hand application. How do I accept an incoming call? Ensure you're logged into AT&T Office@Hand. AT&T Office@Hand prompts you of an incoming call. Do one of the following: Click Answer to accept the call. Click To voicemail to send the call to your personal voice
Updating Your Google Review
Published March 13th, 2025 by Melanie Anderson
This article describes how to locate and remove your Ashley Homestore or Dufresne Furniture & Appliances Google review(s). How do I remove my Google Review? From your desktop Log into Google Maps. Click the menu icon and go to Your Contributions > Reviews. Click the ellipsis (3 dots) beside your review and then click Delete Review. From your
Replace an Inside / Outside Back
Published May 24th, 2024 by Melanie Anderson
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Self Install Legs
Published May 26th, 2024 by Melanie Anderson
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How do I check my missed calls and voicemails?
Published July 13th, 2023 by Melanie Anderson
This article describes how a user can check their missed calls and voicemails via AT&T Office@Hand. How can I check my missed calls or voicemails? From the left-hand navigation pane, click Phone. Do one of the following: To view your missed calls, click Missed Calls. To view and listen to your voicemails, click All voicemail. In the main secti
Replace an Inside/Outside Arm
Published May 24th, 2024 by Melanie Anderson
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Level a Chair
Published June 28th, 2023 by Melanie Anderson
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Recreate a Broken Part
Published May 24th, 2024 by Melanie Anderson
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Ozone Generator
Published May 26th, 2024 by Melanie Anderson
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Scratch on Casegood
Published May 26th, 2024 by Melanie Anderson
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Refinishing a Wood Surface
Published May 26th, 2024 by Melanie Anderson
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Frame Repair
Published May 26th, 2024 by Melanie Anderson
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Inside/Outside Back Replacement
Published May 26th, 2024 by Melanie Anderson
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Adjust a Euro Hinge
Published June 28th, 2023 by Melanie Anderson
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Use a fabric shaver
Published June 28th, 2023 by Melanie Anderson
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Ozone Generator
Published May 26th, 2024 by Melanie Anderson
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How do I dial a telephone number?
Published September 4th, 2023 by Melanie Anderson
This article describes how to make an outgoing call via our AT&T Office@Hand soft phones. How do I dial a telephone number? Click the Phone icon. The New Call screen displays. Using your mouse, do one of the following: Click the numbers on the dial pad, including area code. Place your cursor in the Enter a Name or Number field. Then, using your
Spot Cleaner
Published May 26th, 2024 by Melanie Anderson
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Refinish a Wood Surface
Published May 26th, 2024 by Melanie Anderson
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Which reports does Repair use?
Published August 6th, 2024 by Melanie Anderson
This article describes the different reports we use in Repair. You may access these reports via TDG or DSG Reports and Power BI. What is TDG/ DSG Reports? TDG Reports is a web-based reporting and data entry system that provides supervisors, employees, and executives with the information required to understand day-to-day operations of the company. Ac
Recreate a Part
Published May 26th, 2024 by Melanie Anderson
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How do I use the Parts Portal?
Published July 29th, 2024 by Melanie Anderson
This article describes how to order parts via the Parts Portal. How do I order parts via the Parts Portal? Go to https://ashleyfurniture.parts/ and login. Enter the product's model and serial number. Click Identify Parts. The product's information page displays. Scroll down and select the Damage Type and Damage Location. Select the required parts
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