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Melanie

Melanie Anderson

manderson@dufresne.ca

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Melanie articles

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Ozone Generator

Published May 26th, 2024 by Melanie Anderson

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452 Views 1 min

Refinish a Wood Surface

Published May 26th, 2024 by Melanie Anderson

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431 Views 1 min

Recreate a Part

Published May 26th, 2024 by Melanie Anderson

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422 Views 1 min

Frame Repair

Published May 26th, 2024 by Melanie Anderson

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261 Views 1 min

Ozone Generator

Published May 26th, 2024 by Melanie Anderson

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253 Views 1 min

Spot Cleaner

Published May 26th, 2024 by Melanie Anderson

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425 Views 1 min

Adjust a Euro Hinge

Published June 28th, 2023 by Melanie Anderson

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565 Views 1 min

Scratch on Casegood

Published May 26th, 2024 by Melanie Anderson

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222 Views 1 min

Part Creation

Published May 26th, 2024 by Melanie Anderson

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237 Views 1 min

Part Creation

Published May 26th, 2024 by Melanie Anderson

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461 Views 1 min

Spot Cleaner

Published May 26th, 2024 by Melanie Anderson

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241 Views 1 min

Level a Chair

Published June 28th, 2023 by Melanie Anderson

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587 Views 1 min

Self Install Legs

Published May 26th, 2024 by Melanie Anderson

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241 Views 1 min

Recreate a Part

Published May 26th, 2024 by Melanie Anderson

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278 Views 1 min

Frame Repair

Published May 24th, 2024 by Melanie Anderson

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454 Views 1 min

Self Install Legs

Published May 26th, 2024 by Melanie Anderson

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396 Views 1 min

Recreate a Broken Part

Published May 24th, 2024 by Melanie Anderson

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493 Views 1 min

Replace an Inside/Outside Arm

Published May 24th, 2024 by Melanie Anderson

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424 Views 1 min

Updating Your Google Review

Published March 13th, 2025 by Melanie Anderson

This article describes how to locate and remove your Ashley Homestore or Dufresne Furniture & Appliances Google review(s). How do I remove my Google Review? From your desktop Log into Google Maps. Click the menu icon and go to Your Contributions > Reviews. Click the ellipsis (3 dots) beside your review and then click Delete Review. From your

499 Views 1 min

Initiate an Online Claim with Eva

Published April 14th, 2025 by Melanie Anderson

This article describes how to initiate a new claim with our Virtual Agent, Eva.  How do I initiate a claim via website? Based on where you made your purchase, access dufresne.ca or ashleyhomestore.ca . Click the Live Chat icon at the bottom right hand side of the screen. Click or select Service from the available options listed. Click or select Log

519 Views 1 min

Inside/Outside Arm Replacement

Published May 26th, 2024 by Melanie Anderson

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419 Views 1 min

Scratch on Casegood

Published May 26th, 2024 by Melanie Anderson

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411 Views 1 min

Refinishing a Wood Surface

Published May 26th, 2024 by Melanie Anderson

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425 Views 1 min

Replace an Inside / Outside Back

Published May 24th, 2024 by Melanie Anderson

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398 Views 1 min

Use a fabric shaver

Published June 28th, 2023 by Melanie Anderson

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616 Views 1 min

Inside/Outside Back Replacement

Published May 26th, 2024 by Melanie Anderson

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435 Views 1 min

How do I use the Parts Portal?

Published July 29th, 2024 by Melanie Anderson

This article describes how to order parts via the Parts Portal. How do I order parts via the Parts Portal? Go to https://ashleyfurniture.parts/ and login. Enter the product's model and serial number.   Click Identify Parts. The product's information page displays. Scroll down and select the Damage Type and Damage Location. Select the required parts

319 Views 1 min
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