How do I download and use the AT&T Office@Hand telephone system?

Updated at July 13th, 2023

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This article describes how to download our new telephone system, AT&T Office@Hand.

What do I need to know?

Store, DC, and IT leadership will receive an email invitation.
The email includes steps to download this application.
Additionally, refer to the process and training video below for more information.
After 15 rings without an answer, incoming calls are directed to your voicemail.
If a call needs to be redriected, use the appropriate transfer code:
- Tele Sales - 1002
- Guest Care - 1003
- OOM - 1008

Your existing number will be forwarded to your new number as to not to further disrupt our guest's experience.

Go to https://www.ringcentral.com/apps/office-at-hand/officeathand-app.
Click the arrow beside Download for IT Admins and then select Download for Windows. IF you have a MAC, you can select the appropriate MAC option instead.
Click Download. Your download begins.
Once the download is complete, click the AT&T Office@Hand…exe download in the bottom left-hand corner of your screen. The install process begins.
When prompted, click Remove protection and open. The telephone system is now installed on your workstation. You are directed to the login screen.

From the login screen, click Sign In.
Refer to the SmartSheet you were provided to located your user information.
Enter the assigned telephone number into the Email or Phone Number field.
Click Next.
Enter aiesolutions.22 into the Password field and then click Sign In. You're prompted to authenticate your request to login.
Click By email to.… You will receive an email in your inbox with a six-digit passcode.
Enter the six-digit passcode into the site. If entered correctly, you'll be granted access to the telephone application.

Click the S1 icon at the top left-hand corner of your screen.
Update your profile details to include your name, email address, and department.
Select your Emergency response location settings.
Click Update. Your initials now display in the top left-hand corner of the screen.

Click the Phone icon. The New Call screen displays.
Using your mouse, do one of the following:
1. Click the numbers on the dial pad, including area code.
2. Place your cursor in the Enter a Name or Number field. Then, using your keyboard, search for a user or enter a telephone number.
Click the green Call icon to start your call.

Title: Office@Hand Process

Description: This short video (without sound) instructs the user how to download and access the new telephone application.

Length: 2:57

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